Express Management, Inc. (EMI)
Effective Date: October 1, 2026
Express Management, Inc. (“EMI,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, store, and protect personal information provided when you contact us, including through SMS text messages.
Information We Collect
We may collect information you voluntarily provide, including:
- Your name, phone number, and email address.
- The content of your messages and inquiries.
- Information related to leasing inquiries, maintenance requests, and resident assistance.
- Your SMS consent preferences.
How We Use Your Information
We use this information to respond to inquiries, provide leasing assistance, coordinate maintenance, communicate resident updates, and provide customer support.
We do not use your SMS information for unrelated marketing purposes without your consent.
Information Sharing
We do not sell your personal information.
No mobile opt-in information or text message consent will be shared with third parties or affiliates.
SMS contact information and message content may be processed by service providers that support our communications solely to deliver those services. We do not share this information for third-party marketing.
We may disclose information when required by law or when necessary to protect the rights, property, or safety of EMI, our residents, or others.
Information Storage and Protection
Information may be stored in our business records and the systems used to provide our services. We use reasonable administrative and technical safeguards to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
Information Retention
We retain personal information only as long as necessary to provide our services, respond to requests, maintain appropriate business records, and meet applicable legal, accounting, or reporting requirements.
Your Privacy Requests
You may contact us to request access to, correction of, or deletion of your personal information. Requests are subject to applicable legal requirements and necessary record retention.
To stop receiving SMS messages, reply STOP to a message from EMI.
Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated effective date.
Contact Us
For questions about this policy or our privacy practices, contact:
Express Management, Inc. (EMI)
Phone: (877) 250-2332
Email: info@expressgroupofcompanies.com